Updated: August 13, 2026
For millions of travelers, getting to the airport is no longer simply a matter of arriving early, checking a bag and walking toward the gate.
The journey itself can feel like an obstacle course.
There is the traffic outside the terminal. Then the parking search. Then check-in. Then baggage drop. Then the Transportation Security Administration checkpoint. Then another wait at the gate.
During periods of heavy travel or staffing problems, a process that normally takes a relatively short amount of time can stretch dramatically.
That frustration has prompted airports, airlines, government agencies and technology companies to experiment with a different idea: what if passengers did not have to complete every part of the airport process inside the airport?
A new pilot program around Boston Logan International Airport is putting that concept to the test.
Passengers flying on eligible Delta Air Lines and JetBlue Airways flights can use a remote facility in Framingham, Massachusetts, where they can check in, drop their luggage and complete TSA security screening before boarding a shuttle to Boston Logan. The program began June 1, 2026, and was designed to move some of the most time-consuming parts of the airport experience away from the main terminal. The Wall Street Journal+1
It is an unusual experiment—but it reflects a much broader change taking place in air travel.
Instead of simply building bigger queues, airports are increasingly looking at biometrics, digital identity, self-service bag drop, remote processing, expedited screening and better passenger-flow management as ways to reduce the time travelers spend standing in line.
For travelers in the United States and Canada, that could eventually change what a trip to the airport looks like.
And for passengers dealing with an upcoming flight, knowing what programs are actually available today can make a meaningful difference.
Need help booking, cancelling, rebooking, rescheduling or upgrading a flight ticket? Call 1-877-730-2630. Travelers can also call the toll-free number to check flight status and discuss available travel options.
Important: The phone number above is provided for the travel-assistance service associated with this article. It is not an official customer-service number for TSA, Boston Logan International Airport, Delta Air Lines, JetBlue Airways or any other airline.
Why Airport Lines Have Become Such a Big Problem
Airport queues are not caused by a single problem.
They are the result of several passenger-processing stages that have to work together.
A traveler might first need to find parking, get to a terminal, check in, tag a suitcase, drop off luggage, pass through security, find a gate and then board.
If any one of those stages slows down, passengers can pile up.
The TSA checkpoint is particularly visible because passengers cannot simply walk around it. Everyone departing from a U.S. airport must complete the required security process before reaching the airside portion of the terminal.
The challenge becomes much more obvious when staffing shortages, peak travel demand, weather disruptions or other operational problems occur.
In March 2026, for example, airport security lines became extraordinarily long during a partial government shutdown that affected TSA staffing. ABC News reported that some travelers faced lengthy security waits and that experts recommended programs such as TSA PreCheck and CLEAR as ways to reduce the time spent in standard security lines. ABC News
That episode demonstrated an uncomfortable truth about modern air travel:
Airport capacity is not just about runways and gates. It is also about how quickly people can move through the terminal.
A terminal may have enough gates and aircraft capacity, yet passengers can still experience severe congestion if security, check-in or baggage processing becomes a bottleneck.
That is why the new generation of airport programs is focusing on passenger flow.
The Big Experiment: Moving TSA Screening Away From the Airport
One of the most interesting developments is taking place in Massachusetts.
Boston Logan International Airport has introduced a remote terminal in Framingham, roughly 25 miles from Logan.
Instead of beginning their journey at the airport itself, eligible passengers can start the process at the off-site facility.
The concept is relatively straightforward.
Passengers arrive at the remote terminal.
They check in.
They drop their luggage.
They complete TSA screening.
Then they board a secure shuttle that takes them to Boston Logan after they have already cleared security.
The shuttle drops passengers inside the secure area of the airport, meaning they do not have to repeat the normal landside-to-airside process at Logan. The Wall Street Journal+1
The pilot initially applies to passengers flying on Delta and JetBlue during specified operating hours.
The service is being conducted with the participation of the Transportation Security Administration, the Massachusetts Port Authority and Landline, the company operating the passenger shuttle component. The Wall Street Journal
For passengers who live west of Boston, the concept could be especially attractive.
Instead of fighting Logan traffic, parking at the airport and then navigating the terminal, travelers can begin their airport journey closer to home.
The remote site also offers parking at a lower daily rate than many airport parking options.
The shuttle costs $9, according to reporting on the program. The Wall Street Journal+1
How the Boston Remote Terminal Works
The program is designed around a simple principle:
Move the queue instead of making the queue longer.
At a traditional airport, thousands of passengers arrive at roughly the same place.
They need to pass through the same types of processing points.
The Framingham model separates part of that passenger flow from the main airport.
Passengers who qualify for the service can complete the early steps at the remote facility.
They then travel to Logan after completing security.
That changes the airport experience in several ways.
There is less need to search for airport parking.
There is less interaction with the main terminal curb.
The passenger does not have to join the regular security queue at Logan.
And because the traveler arrives airside, the airport portion of the trip can be considerably simpler.
The program is currently a pilot rather than a nationwide replacement for conventional airport security.
But its significance goes beyond Boston.
If the model proves practical, similar facilities could eventually be considered in other metropolitan areas where airport access and terminal congestion are persistent problems.
The Catch: It Does Not Work for Everyone
The remote-terminal concept sounds almost too good to be true.
But it comes with restrictions.
The current Boston pilot is limited to eligible passengers flying on participating airlines and within specified operating hours.
That means travelers cannot simply show up at Framingham for any flight from Logan.
The program also requires planning.
Passengers have to reach the remote location early enough to complete the process and board the appropriate shuttle.
A traveler who lives in central Boston may find that going to Framingham first adds distance rather than saving time.
And travelers who already have access to TSA PreCheck or another expedited screening option may decide that the traditional Logan experience is faster or more convenient.
A Wall Street Journal test of the program highlighted exactly this trade-off: the remote terminal can eliminate the stress of airport queues, but the shuttle schedule means travelers may have to arrive significantly earlier than they otherwise would. The Wall Street Journal
In other words, the program does not magically eliminate waiting.
It changes where and how the waiting happens.
That distinction will matter when airports evaluate whether the concept should expand.
Is the Remote Terminal Actually Faster?
That depends on the passenger.
For someone who lives near Framingham, has a participating airline ticket and wants to avoid Logan’s traffic and security queues, the program could be highly attractive.
For someone staying downtown Boston, it may be less appealing.
There is also the issue of scheduling.
The remote terminal operates within a defined window, and shuttle departures are scheduled rather than continuous on-demand transportation.
A passenger may therefore need to arrive at the remote site substantially earlier than the airline’s normal recommended airport arrival time.
That can create a strange trade-off.
You may spend less time standing in line, but more time waiting in a controlled environment before the shuttle.
For some travelers, that is a good deal.
For others, it is not.
Families may appreciate being able to sit down rather than stand in a security queue.
Frequent travelers may prefer the speed and predictability of TSA PreCheck.
The real test will be whether enough passengers find the trade-off worthwhile.
The Program Could Change the Meaning of an “Airport”
For decades, travelers have generally thought of an airport as one physical place.
You arrive at the airport.
You check in.
You go through security.
You find your gate.
The Boston experiment challenges that assumption.
The airport experience can potentially be divided into separate locations.
Check-in can happen somewhere else.
Bag drop can happen somewhere else.
Security screening can happen somewhere else.
Transportation can then connect the passenger to the secure side of the airport.
That concept is not entirely new.
Airport buses already connect remote parking lots and transportation hubs with terminals.
But completing the actual security process away from the airport is much more significant.
It suggests that airports could eventually become less like giant passenger-processing centers and more like the final stage of a journey that begins elsewhere.
Technology Is Also Trying to Eliminate the Security Line
Remote screening is only one part of the effort to make airports easier to navigate.
Another major development is the increased use of biometric identification.
TSA PreCheck already provides expedited screening for eligible travelers.
According to TSA, about 99% of PreCheck passengers wait less than 10 minutes. TTSA
The basic idea is that travelers who have undergone the required vetting can use dedicated screening lanes and follow a modified screening process.
That can dramatically change the experience during busy periods.
But TSA is also experimenting with technology that reduces the need for travelers to repeatedly present physical identification.
TSA PreCheck Touchless ID Is Bringing Biometrics Into the Checkpoint
TSA PreCheck Touchless ID allows eligible travelers to use facial recognition as part of the identity-verification process at participating airports.
Instead of repeatedly presenting a physical ID, the traveler can opt into the process through participating airline programs and use a facial image to confirm identity.
CBS News reported in 2026 that Touchless ID was being expanded across participating airlines and airports, with airlines including American, Delta, Southwest and United providing ways for eligible customers to opt in. CBS News
The precise process can vary by airline.
For example, participating travelers may need to add passport information and their Known Traveler Number to their airline profile and activate the relevant option before traveling.
A special indicator on the boarding pass can show that the passenger is eligible for the Touchless experience.
The technology is designed to reduce friction.
The goal is not simply to make the facial scan faster.
It is to remove repetitive steps from the passenger journey.
Digital Identity Could Eventually Reduce Even More Airport Friction
The larger vision goes beyond security.
Airlines and airports are increasingly using digital identity technology throughout the passenger journey.
SITA’s 2025 North American airline IT research found that 60% of North American airlines had touchless technology in place and 53% had biometric-enabled technology, while web check-in and assisted bag drop were already widely implemented. SITA
That means the industry is moving toward a model in which the passenger’s identity and travel information can be recognized digitally at multiple points.
Instead of repeatedly showing a passport or boarding pass, the traveler may eventually be able to move through various airport processes using a digital identity.
The technology could potentially cover:
- Check-in
- Baggage drop
- Security
- Lounge access
- Boarding
- Border-control processes
The objective is a journey with fewer stops.
But the technology also raises questions about privacy, consent and how biometric information is handled.
TSA says that, when passengers use digital identification at its checkpoints, the agency receives the information with passenger consent and does not copy or store the digital ID except in limited testing circumstances. TSA
Travelers should still understand the privacy policies associated with any biometric service they choose to use.
CLEAR Offers Another Way to Avoid the Standard Line
Biometric technology is also being used by private companies.
CLEAR’s CLEAR+ service allows enrolled travelers to use biometric identity verification at participating airports.
The system is designed to move members through the identity-check portion of airport security more quickly before they proceed through the TSA screening process.
The service is separate from TSA PreCheck.
CLEAR and TSA PreCheck can also be combined, creating a two-part expedited experience for eligible travelers.
The Points Guy reported in July 2026 that the annual price of CLEAR+ had risen to $219 as of July 1, 2026. The Points Guy
CLEAR says its service uses biometric verification, while TSA PreCheck provides a separate expedited-security program.
The important distinction for travelers is that paying for CLEAR does not mean bypassing airport security entirely.
Passengers still undergo TSA screening.
The goal is to speed up the identity-verification stage.
TSA PreCheck and CLEAR Are Not the Same Thing
Travelers sometimes use the terms interchangeably, but they serve different purposes.
TSA PreCheck is a government trusted-traveler program operated by TSA.
CLEAR+ is a private biometric identity-verification service.
TSA PreCheck changes the screening process for eligible passengers.
CLEAR primarily helps expedite identity verification before the TSA screening stage.
Some travelers use one.
Some use the other.
Some use both.
The best choice depends on where you travel, how frequently you fly and how much you value the time saved.
For occasional travelers, the cost of a paid program may not make sense.
For frequent travelers passing through busy airports, even a modest reduction in queue time can be valuable.
The Bigger Problem: Airport Queues Begin Before Security
One reason the new programs are interesting is that security is only one part of the problem.
Imagine arriving at a busy airport.
The road leading to the terminal is congested.
The parking garage is full.
The curb is crowded.
The check-in counters have long lines.
The bag-drop area is overwhelmed.
Security is backed up.
Even if TSA improves screening speed, the passenger can still spend a long time getting through the airport.
That is why the industry is looking at the entire passenger journey rather than treating security as an isolated issue.
Remote terminals attack the problem from the beginning.
Self-service check-in reduces counter demand.
Self-bag-drop reduces baggage queues.
Biometrics reduce identity-verification friction.
TSA PreCheck separates lower-risk travelers into dedicated lanes.
Better queue forecasting can help airports anticipate congestion before it becomes severe.
Each improvement addresses a different bottleneck.
Self-Service Bag Drop Is Becoming More Common
Baggage is another major source of airport queues.
A traveler who checks a suitcase historically had to wait for an airline employee to process the bag.
Modern self-service systems can allow passengers to print or obtain baggage tags and place luggage onto automated or semi-automated systems.
SITA’s research found that 83% of North American airlines had implemented unassisted self-bag drop, while 98% had assisted bag-drop capability. SITA
That is significant because baggage is one of the parts of the airport process that still requires physical handling.
The technology cannot make the suitcase disappear.
But it can reduce the amount of time a passenger spends waiting for an employee to complete routine processing.
Could You Eventually Check Your Bag Before Reaching the Airport?
The longer-term vision goes even further.
Airport-industry research has explored remote baggage processing and self-service systems that could potentially be placed away from the main terminal.
An Airport Cooperative Research Program handbook has described the potential for self-bag-tagging and remote bag-drop systems at locations such as parking garages or transit stations. CRP TRB
The technology is not universally available in the United States today.
But the concept is important because it points toward a different future.
Instead of:
Home → Airport → Check in → Bag drop → Security → Gate
the journey could eventually look more like:
Home → Remote processing location → Security → Secure transportation → Gate
That could be especially useful in large metropolitan areas where the airport itself is far from the communities it serves.
Why Remote Processing Could Help Families
Airport security queues can be especially difficult for families.
Parents may be managing children, carry-on luggage, strollers, documents and snacks while trying to keep everyone together.
A remote terminal could make the early part of the journey calmer.
Instead of arriving at a giant airport and immediately entering a crowded terminal, families could complete the processing in a smaller environment.
The Boston pilot has been described as particularly appealing to families and infrequent travelers because of the calmer setting and reduced need to navigate the main terminal. The Wall Street Journal+1
However, families should still check eligibility and operating schedules.
The service is not designed for every flight.
Why Frequent Travelers May Prefer PreCheck
The remote-terminal experiment is not automatically better than expedited screening.
A frequent flyer who already has TSA PreCheck may be able to arrive at Logan, use a dedicated security lane and proceed quickly.
That traveler may not want to drive 25 miles west of Boston first.
This is an important point about airport innovation:
There is no single solution for every traveler.
The best system depends on where you live, which airline you use, what airport you are flying from and whether you are willing to pay for or enroll in expedited programs.
A frequent flyer might choose PreCheck.
Another traveler might choose CLEAR.
A family from Boston’s western suburbs might prefer the Framingham remote terminal.
An international traveler may focus on Global Entry for the return to the United States.
And a passenger with no trusted-traveler membership may simply rely on standard TSA screening.
Global Entry Solves a Different Airport Problem
Global Entry is often mentioned alongside TSA PreCheck, but the programs address different stages of travel.
TSA PreCheck helps eligible passengers departing from participating U.S. airports.
Global Entry is primarily designed to speed up U.S. customs processing for preapproved travelers returning from international trips.
For a traveler flying from Toronto, London, Paris, Frankfurt or Tokyo back to the United States, the difficult queue may not be at the departure airport.
It may be at U.S. immigration and customs.
Global Entry can therefore complement, rather than replace, other airport programs.
Travelers should think about where they spend the most time.
If the biggest frustration is departing from a U.S. airport, TSA PreCheck may be more immediately relevant.
If the problem is returning from international travel, Global Entry can be valuable.
Airports Are Becoming Data-Driven
Technology can also help airports decide where to place staff and resources.
Researchers are increasingly studying ways to forecast queues at airport checkpoints.
A 2026 research paper on airport terminal passenger queues examined methods for predicting congestion at security checkpoints and departure gates, with the goal of enabling proactive staffing and operational decisions. ArXiv
That may sound less exciting than a biometric checkpoint or remote terminal.
But it could be just as important.
If an airport can predict that a security queue will surge at 7:30 a.m., it can potentially move staff or adjust processing capacity before passengers encounter the worst of the congestion.
The best airport of the future may not simply have faster technology.
It may have a better understanding of where passengers are going to get stuck.
The Goal Is Not Just Faster Security
It is easy to think that airport innovation is about getting passengers through TSA faster.
But the larger goal is reducing total travel friction.
Imagine a passenger who saves 20 minutes at security but spends 30 minutes stuck at the terminal curb.
The overall experience has not improved.
Likewise, a traveler who clears security quickly but spends an hour waiting for a bag-drop counter has not gained much.
Airport operators are therefore looking at the passenger journey as one connected system.
That includes:
Getting to the airport.
Parking.
Checking in.
Dropping luggage.
Security.
Border processing.
Finding the gate.
Boarding.
The new programs are trying to remove bottlenecks at multiple points.
Could This Eventually Make Airports Feel Smaller?
Possibly.
Large airports often feel overwhelming because passengers must navigate enormous physical spaces.
A remote terminal could change that by letting travelers complete much of the complicated processing before reaching the main airport.
Biometrics could reduce the number of times passengers stop to show documents.
Self-service systems could reduce dependence on staffed counters.
Digital boarding passes could eliminate paper.
Automated bag-drop machines could reduce queues.
Together, these technologies could make the physical terminal less central to the passenger experience.
The airport would still be there.
The aircraft would still depart from the same gates.
But travelers could spend less time interacting with the terminal itself.
There Is Still a Human Factor
Technology is not a magic solution.
Airports still need employees.
Security screening still requires trained personnel.
Bags still have to be handled.
Aircraft still need crews.
Passengers still need assistance when something goes wrong.
And disruptions can overwhelm even the best-designed system.
A remote terminal that works beautifully on a normal morning could face difficulties if dozens of flights are delayed at the main airport.
Likewise, a biometric system cannot solve a flight cancellation.
It can only help move a passenger through a particular stage of the journey.
That is why airports are likely to use technology alongside traditional staffing rather than replacing human support entirely.
Privacy Will Remain a Major Question
Biometric airport systems rely on sensitive information.
Facial recognition can make travel faster, but passengers naturally want to know what happens to their images and personal information.
TSA says its digital-identification system does not create a national database of travelers’ digital IDs and that passengers control access to digital identification stored on their devices, subject to limited testing circumstances. TTSA
Private biometric providers have their own policies.
Travelers should read those policies before enrolling.
The convenience of avoiding a line needs to be weighed against personal preferences about biometric identification and data sharing.
For many passengers, the trade-off will be worthwhile.
For others, using a physical ID and traditional screening will remain preferable.
Will These Programs Eliminate Long Airport Lines?
Probably not.
At least, not by themselves.
Airport demand is highly variable.
During a holiday weekend, a major storm, a large sporting event or another period of peak travel, passenger numbers can overwhelm capacity.
A new technology can increase processing speed, but it cannot create unlimited capacity.
Remote terminals may redistribute passengers.
PreCheck can reduce pressure in standard security lanes.
Biometrics can make identity verification faster.
Self-service baggage systems can reduce counter queues.
Better forecasting can help staff respond to demand.
But airports will still have busy days.
The goal is not necessarily to make every line disappear.
The goal is to make the entire process more predictable, more efficient and less stressful.
What This Means for Travelers Right Now
The future of airport travel may be arriving gradually, but passengers can already take advantage of several programs.
If you fly frequently from U.S. airports, consider whether TSA PreCheck fits your travel habits.
TSA says PreCheck passengers generally experience significantly shorter waits, with about 99% waiting less than 10 minutes. TSA
If you frequently travel through airports where CLEAR is available, you can evaluate whether its paid biometric service is worthwhile.
If you are flying from Boston on an eligible Delta or JetBlue itinerary during the pilot’s operating period, you may be able to use the Framingham remote terminal.
And if you travel internationally, consider whether Global Entry could improve your return experience.
The key is to choose based on your actual travel pattern.
What Travelers Should Do Before a Busy Airport Trip
Even with new programs, basic preparation remains useful.
Check in online
Online check-in can reduce the amount of time you spend at airline counters.
Confirm your baggage situation
If you have checked luggage, find out whether self-bag drop is available.
Check your security eligibility
If you have TSA PreCheck, make sure your Known Traveler Number is correctly attached to your reservation.
Review your boarding pass
If you are eligible for a special screening or Touchless ID process, confirm that the appropriate indicator appears.
Check airport conditions
Security wait times can vary dramatically depending on the airport and time of day.
Arrive with enough time
Even an expedited program is not a guarantee against every delay.
Have identification ready
TSA requires acceptable identification at security checkpoints. Travelers should check the current requirements before leaving home. TSA
What If You Have a Flight Problem?
Airport technology cannot help if your actual flight is cancelled.
That is where travelers need to shift from airport planning to itinerary planning.
If your flight is cancelled or significantly changed, you may need to:
- Rebook your flight.
- Change the travel date.
- Find another routing.
- Cancel the reservation.
- Explore an eligible refund.
- Adjust a connection.
- Change an upgrade request.
- Reorganize hotel or ground transportation plans.
Do not assume that a new flight automatically solves the rest of your itinerary.
If you have multiple connections, check the complete journey.
For assistance with booking, cancelling, rebooking, rescheduling or upgrading a flight ticket, call 1-877-730-2630.
Travelers can also call the same toll-free number to check flight status and discuss available travel options.
The Airport of the Future May Start Somewhere Else
The Boston experiment is interesting because it asks a deceptively simple question:
Why does everything have to happen at the airport?
For decades, the answer seemed obvious.
The airport was where passengers had to check in, drop bags and pass through security.
But technology is weakening that assumption.
If a passenger can verify identity digitally, check in remotely, drop luggage outside the main terminal and complete security at an off-site location, the airport itself becomes only one part of the journey.
That could eventually lead to a network of remote passenger-processing centers around major metropolitan areas.
Imagine travelers completing airport formalities at a suburban transportation hub, hotel, parking facility or train station and then being transported directly into the secure area of the airport.
The technology for individual pieces of that journey already exists.
The difficult part is connecting everything together securely and reliably.
Boston May Be a Test for Other U.S. Cities
The Framingham pilot is important partly because Boston is not unique.
Many American airports are located outside city centers.
Travelers can spend significant amounts of time getting to the terminal before even beginning the airport process.
A remote terminal could therefore make sense in cities where highways, parking and terminal congestion are major problems.
The Boston program is being evaluated as a pilot, and Massport has indicated that the concept could potentially be expanded depending on its results. Condé Nast Traveler+1
If passengers use the service and airports can demonstrate that it reduces congestion without compromising security or reliability, other airports could become interested.
That is where the experiment could become much more important.
But Convenience Must Be Balanced With Security
Moving TSA screening outside the airport does not mean lowering security standards.
The screening process still has to meet TSA requirements.
Passengers must be processed before entering the secure airside environment.
Bags must be handled securely.
The transportation from the remote facility to the airport must also be controlled.
That makes the program more complicated than simply opening a check-in counter in a shopping center.
The entire chain of custody has to work.
Security is the reason the airport process has traditionally been centralized.
The challenge for these new programs is to make the experience more convenient without creating new vulnerabilities.
The New Airport Experience Could Be More Personalized
Another potential benefit of these systems is that travelers may eventually be able to choose how they move through the airport.
One passenger might choose standard processing.
Another might use TSA PreCheck.
Another could combine PreCheck with CLEAR.
A family might choose a remote terminal.
A business traveler might prioritize the fastest possible route.
An international traveler might use biometric processing and Global Entry.
Rather than one airport experience for everyone, the future could offer multiple pathways.
That would be a major change.
What North American Travelers Should Expect Next
The changes now being tested are unlikely to transform every airport overnight.
Airports are large, complex facilities with security requirements, airline agreements, baggage systems and physical limitations.
But the direction is clear.
The industry is moving toward:
More biometrics.
More self-service.
More digital identity.
More remote processing.
More data-driven queue management.
Less dependence on traditional check-in counters.
The objective is not necessarily to make airports completely line-free.
It is to make the lines shorter and more predictable—and, ideally, to make travelers spend less of their trip standing in them.
Final Takeaway: The Long Airport Line May Be Changing
Airport lines have been part of flying for generations.
But travelers are increasingly unwilling to accept hours of standing in queues as an unavoidable part of the experience.
The response is becoming increasingly technological.
Boston’s remote Logan terminal is testing whether passengers can complete check-in, baggage drop and TSA screening away from the airport before being transported directly into the secure portion of the terminal. The Wall Street Journal+1
TSA PreCheck is already providing expedited screening to eligible travelers, while Touchless ID is bringing biometric identity verification into participating airport security processes. TSA+1
CLEAR is using biometrics to speed identity verification for its members, and airlines across North America are increasingly adopting digital and touchless technologies. The Points Guy+1
These developments do not mean airport queues are disappearing.
But they do suggest that the traditional airport journey is changing.
The airport of the future may not be a place where travelers arrive hours early simply to stand in one line after another.
Instead, much of the processing could happen before passengers reach the terminal.
And that could be the biggest change of all.
Need Help With Your Flight?
New airport technology can make the airport experience easier, but it cannot prevent a flight from being delayed, cancelled or rescheduled.
If you need help with:
- Booking a flight
- Cancelling a flight
- Rebooking
- Rescheduling
- Flight-ticket changes
- Upgrades
- Checking flight status
Call 1-877-730-2630.
Travelers should have their reservation details, flight number and travel date available when calling.
Travel disclaimer: Airport programs, eligibility requirements, operating hours, airline participation, prices and security procedures can change. Always confirm current requirements with the relevant airport, airline or government agency before traveling. TSA PreCheck, CLEAR, Global Entry and other programs have separate eligibility requirements and are not interchangeable.
Source Credit and Further Reading
This article is an independently written news-style report based on current reporting and official information. It summarizes the developments without reproducing the original New York Times article.
Primary topic/source:
The New York Times — “Airport Lines Are Grueling. New Programs Aim to Change That.”
Reporting on Boston’s remote terminal:
The Wall Street Journal — TSA Experiments With Off-Site Screening to Relieve Airport Congestion The Wall Street Journal
Boston remote-terminal coverage:
Condé Nast Traveler — The First-Ever ‘Remote’ Airport Terminal Just Opened in Boston Condé Nast Traveler
Official TSA information:
TSA PreCheck TSA
TSA Digital Identification Information TSA
TSA Identification Requirements TSA
Biometric and airport technology background:
SITA — 2025 Air Transport IT Insights SITA
Additional reporting:
ABC News — TSA Security Delays and Expedited Travel Programs ABC News
CBS News — TSA PreCheck Touchless ID CBS News
Important Editorial Note
The headline supplied for this assignment is attributed to The New York Times. This article does not reproduce the New York Times article or claim to be affiliated with it. It uses independently verified reporting and official sources to explain the broader airport-queue and passenger-processing developments for North American travelers.
